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​CUSTOMER SATISFACTION SURVEY

Thank you for recently using Amber Medical ambulance services!

We are committed to delivering a better service experience, and your feedback is invaluable to our team. We kindly invite you to spare 2-3 minutes to complete this survey and share your valuable insights.

Amber Medical Ambulance Service Survey

*必須填寫 Required

*必須填寫 Required

*必須填寫 Required

*必須填寫 Required

服務類別 Service Type

*必須填寫 Required

Q1. 您從哪個途徑得知安珀醫療救護車服務 ? How did you find about Amber Medical ambulance service?
親友介紹 Recommended by Family/ Friends
搜尋引擎 Online Search
社交媒體 Social Media (Facebook, Instagram, WeChat)
活動 Event/ 展會 Seminar
其他 Other
Q2. 您對預約過程中提供的資訊的清晰度是否滿意？How satisfied are you the clarity of the information provided during the booking process?
非常滿意 Very Satisfied
滿意 Satisfied
中立 Neutral
不滿意 Dissatisfied
非常不滿意 Very Dissatified
Q3. 工作人員在整個過程中如何有效地與您溝通並讓您了解情況？How effectively did the staff communicate with you and keep you informed throughout the process?
非常好 Excellent
很好 Good
中等 Average
尚可 Fair
不好 Poor
Q4. 您對我們回覆您的詢問或疑慮的及時性滿意嗎？How prompt was the response to your inquiries or concerns?
非常滿意 Very Satisfied
滿意 Satisfied
中立 Neutral
不滿意 Unsatisfied
非常不滿意 Very Unsatisfied
Q5. 您如何評價醫療團隊/護送人員的專業水準？ How would you rate the professionalism of the medical team/escort staff?
非常好 Excellent
很好 Good
中等 Average
尚可 Fair
不好 Poor
Q6. 您在醫療轉運/護送過程中感到安全和可靠？How would you rate the professionalism of the medical team/escort staff?
非常好 Excellent
很好 Good
中等 Average
尚可 Fair
不好 Poor
Q7. 我們的服務準時嗎（例如，抵達和離開的時間）？How punctual was the service (e.g., arrival and departure times)?
非常好 Excellent
很好 Good
中等 Average
尚可 Fair
不好 Poor
Q8. 我們的團隊有遵循並滿足您的具體指示或要求（例如醫療需求、路線偏好或其他要求）的情況如何？How punctual was the service (e.g., arrival and departure times)?
非常好 Excellent
很好 Good
中等 Average
尚可 Fair
不好 Poor
Q9. 您對整體醫療轉運/護送服務的滿意度如何？How satisfied are you with the overall medical transfer/escort service?
非常滿意 Very Satisfied
滿意 Satisfied
中等 Neutral
不滿意 Dissatisfied
非常不滿意 Very Dissatisfied
Q10. 您向親人/朋友/合作夥伴推薦安珀醫療Amber Medical服務的可能性有多大？How likely are you to recommend our service to your family/ friends/ business partners?
極有可能 Extremely Likely
很有可能 Very Likely
有可能 Somewhat Likely
不太可能 Not So Likely
完全不可能 Not At All Likely
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