When Should You Use a Private Ambulance Service?

In Hong Kong, when facing medical transport needs, it is very important to uunderstand the differences between various ambulance services. Hong Kong’s ambulance system can generally be divided into two types: the public ambulances provided by the Fire Services Department and the private ambulance services operated by private organisations. Each has its own service scope and advantages, and choosing the right option ensures patients receive timely and appropriate care.

Service Scope of Public Ambulances

Public ambulances are a crucial part of the public medical emergency system, primarily handling life-threatening emergencies and providing 24/7 standby service. Citizens can request this service immediately by dialing 999. . This service aims to provide immediate rescue assistance in the shortest possible time and is a vital component of the public medical emergency system. It prioritizes critical cases and is completely free of charge. However, due to high service demand, non-emergency cases may experience longer waiting times. It is recommended to use this emergency rescue service only for critical situations.

Features of Private Ambulance Services

Private ambulance services provide a more flexible and customised medical transport solution to cater to diverse medical needs.

Faster Response, No Queuing

Unlike public ambulances, which prioritise critical emergencies, a private ambulance services operate entirely based on your scheduled appointment. They provides reliable trip planning and punctual point-to-point transport, allowing you to plan your journey in advance, eliminating the hassles of waiting and time uncertainty.

Provision of Non-Emergency Medical Transport

Private ambulance services are ideal for non-emergency medical transfers, such as patient discharge, inter-hospital transfers, regular medical appointment transportation, and cross-district travel for medical purposes. This service ensures the patient complete their transfer in a safe and comfortable environment.

Possession of Professional Medical Team and Equipment

Private ambulances are staffed with professional personnel to accompany, including qualified paramedics, registered nurses, and even emergency department doctors, all possessing rich clinical experience. Private ambulance are equipped with ventilators, stretcher beds, defibrillators, and patient monitors. The vehicles are installed with oxygen supply systems to ensure continuous oxygen provision for the patient.

Provision of Highly Customised Solutions

Services can be customised based on an individual's specific situation. Whether requiring specific medical equipment or the accompaniment of professional medical staff throughout the journey, private ambulance services can provide flexible solutions.

When to Choose a Private Ambulance Service

Non-Emergency Medical Transport

.Especially suitable for patients with stable conditions but still requiring medically supervised transport. Examples include transporting elderly individuals with limited mobility to and from hospital appointments, discharge to home, and regular transportation for dialysis patients.

Discharge or Inter-Hospital Transfers

When professional transfer between hospitals is needed—whether between public and private hospitals, transfers between different medical institutions, or medical escort to and from palliative care service facilities and nursing homes—private ambulances can provide safe and reliable transfer services. Private ambulances can provide efficient and safe discharge pick-up or transfer clients from one hospital to another for follow-up treatment or examination.

Cross-Border Ambulance Services at Immigration Ports

In addition to providing local point-to-point medical escort services, Amber Medical also provides cross-boundary ambulance transfer services between Hong Kong and Mainland China for non-emergency medical transportation. We are familiar with the immigration procedures for medical cases, ensuring a smooth and efficient clearance process. Our team is equipped with bilingual medical personnel and comprehensive facilities, providing seamless connection services from Hong Kong to the Greater Bay Area and major cities in Mainland China. Whether for chronic patients seeking cross-border medical care or Hong Kong residents living in the Mainland returning to Hong Kong for treatment, we can provide safe, reliable, and legally compliant full-process medical transfer solutions.

On-Site Medical Support for Events or Special Occasions

When organising various large-scale events and important occasions, you can also book private ambulance servcie to provide professional medical support services. This includes medical support for sports events and large-scale activities, as well as on-site first aid and medical support services for private gatherings.

How to Choose the Right Private Ambulance Service

Assess the Service Provider's Professionalism

When selecting a service provider, you should confirm whether they hold a valid license, whether their medical staff possess professional qualifications, and understand the provider's past service experience and reputation.

Ensure Transparency

A high-quality service provider should offer clear fee standards and breakdowns, a clear and complete explanation of the service process, and a comprehensive and reliable emergency contingency plan. These are all important details for ensuring you receive quality and peace-of-mind service.

Amber Medical’s Private Ambulance Service

Amber Medical offers professional and dependable private ambulance services in Hong Kong. With an experienced medical team and advanced equipment, we are committed to delivering safe, comfortable, and efficient medical transport. For enquiries or bookings, contact us anytime. Our team is ready to provide expert consultation and assistance.