Your Guide to Hong Kong Ambulance Services and Ambulance Numbers

As healthcare needs evolve and demand for medical response services increases in Hong Kong, understanding how and when to call an ambulance becomes essential. With an ageing population and varying levels of urgency, residents need to know their options—whether it’s a true emergency or a non-urgent medical situation.

Here, we’ll provide clarity on Hong Kong’s ambulance system, from key hotlines and when to use them, to practical tips for making a call. We’ll also walk you through non-emergency solutions, including Amber Medical’s support services for planned medical transport.

How to Call an Ambulance: 4 Key Steps for Emergency Situations

When you call an ambulance in Hong Kong, especially during an emergency, time and accuracy are critical. Whether you're dialling 999 or an alternative number, be prepared with the following details to ensure help arrives promptly and appropriately.

Incident Type

Start by clearly describing what happened. Is the person unconscious, injured, or showing signs of illness? Brief but specific information helps the dispatcher assess the urgency.

Provide Exact Location

Provide the full address where the incident occurred. Include the building name, floor, unit number, street name, and nearby landmarks if available. This helps the ambulance reach the right place without delay.

Clearly Describe Patient Condition

Share key details like the patient’s age, gender, visible injuries or symptoms, and the number of people affected. The more precise your description, accurate information allows dispatchers to deploy the right medical team and equipment, ensuring appropriate care. 

Keep Communication Lines Open

Always leave a reachable contact number in case emergency responders need clarification or follow-up instructions. This small step can make a big difference in coordination.

Non-Emergency Ambulance Services

If you need to call an ambulance but the situation is not life-threatening, besides dialling the 999 emergency hotline, you may also consider the following ambulance services:

The Hospital Authority or the Auxiliary Medical Service also provide non-emergency medical transport services. However, these require advanced application, and the service processing time and regional availability may vary.

Features of Non-Emergency Ambulance

Non-emergency ambulances play a vital role in Hong Kong’s healthcare system. They provide a safe, supervised way for patients, especially the elderly, disabled, or those with chronic illness, to attend medical appointments, rehabilitation treatments, or transfer between facilities without relying on public transport.

Key features of these services include:

• Trained medical staff to monitor and assist patients during the journey

• Secure, medically equipped vehicles suitable for adverse conditions

• Scheduled bookings that accommodate both patient needs and facility timings

• Support for caretakers or family members travelling with the patient

Amber Medical is a government-licensed provider of non-emergency private ambulance services. With extensive experience in medical escort services, it offers patients a higher-quality healthcare option. Whether for routine check-ups, regular follow-up visits, or post-discharge medical transport, Amber Medical ensures that patients receive timely, professional, and respectful care—enhancing the overall medical experience. 

Comparison of Ambulance Service Channels

With multiple channels available, it helps to understand which ambulance service suits which situation. The following overview outlines your options according to urgency and access.

Service Type	Use Cases	Contact Number	Response Time
Government Emergency	Life-threatening emergencies	999	Immediate
Fire Services Dispatch Centre	Non-critical but still urgent cases	2735 3355	Based on availability
St. John Ambulance	Moderate cases or event-related emergencies	1878 000	Scheduled or variable
HA Non-Urgent Booking	Planned medical transport via public channels	Varies by region	Booking required
Amber Medical	Flexible, patient-centred non-emergency medical transport	3100 0043	Fast, arranged according to the patient’s needs

Contact Amber Medical

Amber Medical is always ready to provide you with comfortable, caring, and efficient professional services in non-emergency situations. We have a dedicated non-emergency ambulance booking hotline to assist you in arranging safe and reliable medical transport services.

For more details, please visit our medical escort services page or feel free to contact our professional team—we are here to assist you wholeheartedly.